Millennials are entering and changing the dental market. Examining their purchasing habits is important to understand what this emerging demographic is searching for when choosing a dental provider, and in turn what they demand from employer plans. In this webinar, we’ll take a deep dive into quality measurement with a specific look at retention metrics and dental customer loyalty. Are younger customers more or less loyal? Do DSOs have greater retention rates compared to individual practices? Examining member experiences is the first step to increasing customer satisfaction and loyalty to payer plans and providers.
February 14, 2018 1:30 PM Eastern